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FAQ

United States and Its Territories Orders

Order Processing and Shipping Delivery Timeframes

Please refer to the following link: United States and Its Territories Shipping.

I was wondering if the Complimentary Insurance Protection for my order incurs any extra charges?

There are no additional fees. The complimentary shipping insurance provided by MINT BRULEE is a gesture of appreciation towards our clients. We use Route Insurance. Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Please read everything about our Complimentary Insurance Protection, and Route Package Protection Policies.

Could you provide details about your policies regarding returns, refunds, and exchanges?
Can I make an address change after placing an order?

Please verify the shipping address before completing an order. We process orders quickly and cannot guarantee that changes can be made after an order has been placed. We kindly request to add your mobile number at checkout to contact you in case we notice an error. Please email us at clientcare@mintbrulee.com if there is an issue with the address, and we will do our best to help.

Canada and Mexico Orders

Order Processing and Shipping Delivery Timeframes

Please refer to the following link: Canada and Mexico Shipping.

I was wondering if the Complimentary Insurance Protection for my order incurs any extra charges?

There are no additional fees. The complimentary shipping insurance provided by MINT BRULEE is a gesture of appreciation towards our clients. We use Route Insurance. Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Please read everything about our Complimentary Insurance Protection, and Route Package Protection Policies.

Could you provide details about your policies regarding returns, refunds, and exchanges?

Please refer to the following link: Canada and Mexico Returns, Exchanges, and Refunds Policies.

Can I make an address change after placing an order?

Please verify the shipping address before completing an order. We process orders quickly and cannot guarantee that changes can be made after an order has been placed. We kindly request to add your mobile number at checkout to contact you in case we notice an error. Please email us at clientcare@mintbrulee.com if there is an issue with the address, and we will do our best to help.

International Orders

Order Processing and Shipping Delivery Timeframes

Please refer to the following link: International Shipping.

I was wondering if the Complimentary Insurance Protection for my order incurs any extra charges?

There are no additional fees. The complimentary shipping insurance provided by MINT BRULEE is a gesture of appreciation towards our clients. We use Route Insurance. Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Please read everything about our Complimentary Insurance Protection, and Route Package Protection Policies.

Could you provide details about your policies regarding returns, refunds, and exchanges?

Please refer to the following link: International Returns, Exchanges, and Refunds Policies.

Can I make an address change after placing an order?

Please verify the shipping address before completing an order. We process orders quickly and cannot guarantee that changes can be made after an order has been placed. We kindly request to add your mobile number at checkout to contact you in case we notice an error. Please email us at clientcare@mintbrulee.com if there is an issue with the address, and we will do our best to help.

SHOP PAY

Installments

Shop Pay offers you the option to pay in full at checkout, or to split your purchase into regular payments with Shop Pay Installments, both online and in store. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping, and taxes.

Payment Plans

Purchases between $50 USD to $30,000 USD are eligible for Shop Pay Installments, with options to:

Pay in 2 for purchases $35 to $50
Two interest-free payments every 15 days.
Pay in 4 for purchases $50 to $999
Interest-free payments every 2 weeks.
Pay monthly for purchases $150 to $30,000
3, 6, or 12-month terms.
Rates from 0-36% APR.

Note: Orders over $20,000 will be subject to a $10,000 down payment.

Eligibility Requirements and Credit Score

You must be over the age of 18, reside in the US, and be paying in USD to use Shop Pay Installments. Checking your eligibility will not impact your credit. Once payment plan terms are accepted, your payments may be reported to a credit bureau.

Note: To use Shop Pay Installments you need a US shipping address.

Returns and Refunds on a Purchase Made with Shop Pay

To request a return or a refund, please email us at clientcare@mintbrulee.com and please provide your order number.

Please refer to our Returns, Refunds, and Exchanges Policy to see if your order is eligible for a return. If a return is possible, then we will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing and isn't refundable.

Fees or Penalties

For purchases split into 2 or 4 bi-weekly payments, there are no additional charges or interest rates applied. Purchases split into monthly payments may be subject to interest.

You can pay your balance off early without penalty.

There are no late fees. However, partial or late payments may affect your ability to use Shop Pay Installments in the future.

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